Overwhelmed With Customer Care Ticket Volumes?
Single Inbox to Handle All Complaints
You respond faster. Customers get resolutions quicker. Everyone wins.
Easily resolve complaints, no matter where they originate.
No need to separate social media complaints, customer care tickets, and negative reviews. When you respond to all complaints from one inbox, you maintain consistency in response times and resolution processes.
Responding & Resolving Has Never Been Easier
Enigma Software template will look perfect on any device. We create a mobile-friendly interface to match all users, not only desktop clients.
Authentically Respond & Resolve Insanely Fast
Mark our words - your customer care team will never be the same again. Your team will replace stress and chaos with easiness and happiness.
1. Create Response Library
Reply Pro helps you create a robust library of authentic, brand-matching responses to customer complaints.
2. Tag New Complaints
Once complaints are tagged and categorized in the Inbox, Reply Pro auto-populates the appropriate response from the response library.
3. Send or Edit Auto-Populated Responses
Once Reply Pro auto-populates a response (based on the comments' sentiment), your team can send as-is with a single click or edit the message.
4. Single-Touch Resolutions
On Average, 75% of complaints can be handled with one-touch resolutions. After sending the fist response, our automated tools take care of the remaining messages and workflows.
Plus all the other features you would expect ...
Enterprise-location Scalability
Realtime Reporting
This template uses such features as Global swatches and Symbols. It gives you the ability to customize the template for your need easily and fast.
Watch Performance Improve
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Response Time
24/7 monitoring so you know how quickly your company is responding to customer complaints.
Complaints in Queue
Realtime updates so your team knows how many complaints have been handled and how many are waiting.
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Resolved Complaint %
Track the effectiveness of your team and resolution processes by monitoring complaint resolution %.
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Reimbursement Tracking
Track how many reimbursements and vouchers have been issued, redeemed, and other ROI related data.
Employee & Location Performance
Use heatmaps to compare complaint volumes by location or complaints resolutions by employee.
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Monitor Performance Trends
Monitor all of your important KPIs and data overtime to see if your company and employees improve performance.
