Looking to Collect More
Voice of Customer (VoC)?
Aggregate All Existing Customer Feedback
Too many companies silo their customer feedback into different platforms and departments.
More Aggregated Data =
More Correlations and Accuracy
More voice of customer (VoC) does not simply equate to more survey results. By aggregating your existing VoC data, you will have a more accurate view of what customers are saying, no matter the channel they use.
Generate More VoC with Reply Pro's Outreach Tools
Enigma Software template will look perfect on any device. We create a mobile-friendly interface to match all users, not only desktop clients.
Surveys
Ask-For-Reviews
Web-to-SMS
Send SMS &Email
A/B Testing For Even Better Outreach
Continually test your outreach methods so they convert better.
Example of a successful A/B Test
Recently, we had a client that was using outreach SMS and emails to generate more 1st and 3rd party reviews.
After a few months, they had grown their review volume considerably; however, they noticed they wanted more Google reviews and less 1st party reviews.
We helped them create and run an A/B test so 50% of customers received the original template and 50% received a new, Google-optimized template.
Within one month, they saw a 20% increase in Google reviews.
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